MD – 109 Quality Management in Health Care Organizations
$200.00
Quality and productivity management are the issues that will decide the survivability of health care organizations (HSO) in the coming years. This course is invaluable to all health care personnel, and in particular to administrators and managers of services. The course illustrates the challenges facing HSO. It details productivity, coast and quality issues and the outcome measures. It presents extensive review of the emerging concept of customer satisfaction and needs in HSO . The issues of continuous quality improvement, total quality management and Total Services Quality Management are presented. Quality management tools, including checklists, graphs Pareto analyses and control charts are thoroughly explained. The course emphasizes productivity measurement and management and cost-recovery in HSO . It also discusses the important role of physicians in quality management and the relationship between physician practice patterns and hospital efficiency.
Description
Quality and productivity management are the issues that will decide the survivability of health care organizations (HSO) in the coming years. This course is invaluable to all health care personnel, and in particular to administrators and managers of services. The course illustrates the challenges facing HSO. It details productivity, coast and quality issues and the outcome measures. It presents extensive review of the emerging concept of customer satisfaction and needs in HSO . The issues of continuous quality improvement, total quality management and Total Services Quality Management are presented. Quality management tools, including checklists, graphs Pareto analyses and control charts are thoroughly explained. The course emphasizes productivity measurement and management and cost-recovery in HSO . It also discusses the important role of physicians in quality management and the relationship between physician practice patterns and hospital efficiency.
